Lexington’s Paul Steidler was quoted in an NBC News story about the U.S. Postal Service’s (USPS’s) holiday delivery readiness and related issues. The story noted he has spoken to customers in Kansas, Washington, Montana, Maryland, and Vermont who have all experienced weeks-long mail delivery delays over the past year.
Regarding USPS’s self-reporting on its performance, Steidler said, “They are putting out numbers which sound good, but throughout this year there have been a number of pockets of problems that have arisen in areas where there’s just a meltdown in service.” Though these issues are eventually settled, he said, there is an “overall inconsistency across the system with the reliability of the mail.”
Still, Steidler’s outlook for holiday season is positive. “The Postal Service has shown an inclination to do whatever it takes to avoid the nightmare that they had in 2020. So, they’re going to pay vendors and they’re going to pay staff what is needed in order for things to be delivered on time this time of year,” he said.
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